Refund & Returns Policy
We want you to love every purchase from us! If you’re not completely satisfied, our hassle-free return policy makes it easy to shop with confidence.
Eligibility for Returns
- Items must be returned within 30 days of delivery.
- Products should be unused, unwashed, and in their original packaging with tags attached.
- Final-sale, clearance, or personalized items may not be eligible for return.
How to Start a Return
- Email us at support@[yourstore].com with your order number and reason for return.
- We’ll provide return instructions and a shipping label (if applicable).
- Pack your items securely and send them back within the stated timeframe.
Refunds
- Once we receive and inspect your return, your refund will be issued to your original payment method within 5–7 business days.
- Shipping fees are non-refundable unless the return is due to our error or a faulty product.
Exchanges
Need a different size or color? Contact us and we’ll help arrange an exchange where stock is available.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please let us know within 7 days so we can make it right quickly.
Have questions? Reach us anytime at support@birkensales.com — we’re always happy to help.